online privacy policy
Who we are
Our website address is: https://hothouserestaurant.com.
HotHouse Restaurant (“HotHouse,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, submit forms, or use our services.
By using our website or providing your information, you consent to the practices described in this policy.
Information we collect
We may collect personal information when you: Submit a reservation or inquiry; sign up for our email list; purchase gift cards; submit an oline job application; and browse our website (via cookies and analytics tools). This information may include your name, contact details, billing information (processed by secure third parties), and any documents you provide.
How we use your information
We use your information to: Process reservations, inquiries, and gift card purchases; Send newsletters and promotional updates; Review job applications; Improve website performance and user experience. We do not sell your personal information.
Third party services
We may share information with trusted service providers such as: Reservation platforms; Email marketing tools; Payment processors; Website analytics providers. They only access the information needed to perform their services.
Cookies
We use cookies to analyze site traffic, improve performance, and ensure a smooth browsing experience. You can adjust cookie settings through your browser at any time.
Your choices
You may request access to, correction of, or deletion of your personal information. You can also unsubscribe from marketing emails at any time.
Contact us
For questions about this policy, contact us at info@hothouserestaurant.com
Accessible Customer Service Plan
Hothouse is committed to excellence in serving all customers with disabilities to the best of our abilities. These will be highlighted below. We will treat all guests who have disabilities with respect and dignity.
Assistive devices
We will ensure that our staff is trained and familiar with the various assistive devices that we provide, which our customers with disabilities may use while accessing Hothouse.
Communication
We will communicate with people with disabilities in ways that take into account their disability. Visual communication methods will be: email, web site, fax and letter. Audio communication will be by phone or in person.
Access to services: on-site
Hothouse is wheelchair accessible and there is an accessible washroom facility. Visually impaired guests may be led by staff at their request.
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on all parts of the premises that are open to the public. If a service animal cannot be easily identified as such, the guest may be asked to provide documentation from a regulated health professional confirming that they require the service animal because of their disability. Only a manager may make this request.
Support persons
A person with a disability who is accompanied by a support person will be welcomed and allowed to accompany the person with a disability on our premises. In certain cases, we may require a person with a disability to be accompanied by a support person for health and safety reasons. Before making this decision, we will consult with the person to understand their needs, consider health or safety reasons based on available evidence and determine if there is no other reasonable way to protect the health or safety of the person or others on the premises. Only a manager may make
such a decision. In such a situation, we will waive the admission fee or fare only for the support person, if one exists. In other words, we would not require a support person to make any purchases. We will offer them complimentary soft drinks or coffee.
Notice of temporary disruption
For access to the premises, a notice will be posted at the main entrance. For disruption to online service, a phone call or email will be sent to any person known to be expecting to access our services during the time of interruption if possible. For sudden unexpected disruption, a notice may not be possible.
Training
We will provide accessible customer service training to all staff within 3 months of their
hiring. This training will be integrated into the training that is undertaken by all staff.
Training will include:
- An overview of the Accessibility for Ontarians with Disability Act, 2005
- Our plan relating to our customer service standard
- How to interact with and communicate with people with various types of
disabilities - How to interact with people with disabilities who use an assistive device or
require the assistance of a service animal or support person - How to use the equipment or devices available on-site or otherwise that may
help with providing goods and/or services to people with disabilities. - What to do if a person with a disability is having difficulty in accessing our
restaurants goods or services
Staff will also be made aware when changes are made to our accessible customer service
plan.
Feedback process
Customers who wish to provide feedback on the way Hothouse provides goods and services to people with disabilities can contact us by email at adam@hothouserestaurant.com, verbally in person, by phone at 416-366-7800.
All feedback including complaints will be directed to our General Manager. A complaint will be reviewed or investigated as needed and a response will be generated normally within three business days.
Notice of availability
Our documents relating to accessible customer service will be posted on our web site under the “Info” page and a copy will be kept in a binder both in the manager’s office and at the Host stand.
Notice of Modifications to this or other policies
Any policy, practice or procedure that does not respect and promote the principles of dignity, integration and equal opportunity for people with disabilities will be modified or removed.